Superbly is a secure environment that requires an invitation to enter the school account. Sometimes the invitation email doesn't appear in your inbox. Here are few reasons why and how to fix them.
1. Check the spelling of the email
Sometimes its as simple as a miss-spelt email address that is leading to the invitation not landing in the inbox. Check the emails sent out and also ask the receiver to review the spelling to double check.
2. Check the spam folder
New spam laws might cause emails to go to spam.
Here are some tips to make sure the positive emails about your children don’t go to the spam!
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- Email app on IPhone. Navigate to “Junk” folder. Select an email from Superbly. Click and hold on the message and select “Move Message”. Move the message to “Inbox”. This will no longer be treated as junk/spam.
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- In Gmail, hover your mouse cursor over the sender's name at the top of the email message. Click "Add to contacts" when the card appears. - OR if it’s in spam already, In Gmail (Gmail App or Web), open the email that was sent to spam. Open the email and click “Looks Safe” These emails will then go to your inbox going forward.
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- In the Microsoft Outlook desktop program (not to be confused with Outlook.com, described below), there's a special option that prevents emails from getting marked as spam. Click the "Junk" button in the Delete section on the ribbon and select "Never Block Sender".
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- In Outlook.com, click an email from that sender and locate the sender's email address at the top of the email. Hover your mouse cursor over the sender's name or email address and a pane will appear. Click the "..." menu button and click "Add to Contacts." Enter whatever information you want for the contact and then click "Save" to add the email address to your contacts. - If emails continue getting sent to your spam even after you add the email address to your contacts, you can completely override the spam filter with the "Safe Senders" list.
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- In Yahoo, open an email from that sender, mouse over the sender's email address at the top of the email, and click "Add to contacts". Enter whatever information you want for the contact and click "Save". |
